Questions? Call us: 888-878-5480

Do you need a RUSH delivery? Please call us at 888-878-5480.

MasterCard®, Visa®, American Express® or Discover® - Pay for your purchase when you order using your Visa, MasterCard, American Express or Discover charge cards. You can purchase with your card online or by phone, fax, and US Postal mail (we do not recommend email for security reasons). If you charge by fax or US mail, be sure to include the card holder's name as it reads on the card, the expiration date, and the street address and zip code where the charge card bill is mailed.

PayPal - Use your PayPal account to send money or purchase on our website.

Shipping Terms - We ship FOB Point of Shipment. If you have any issues with lost or damaged shipments, please contact us immediately.

Shipping Methods
- Select your choice of carrier online; we offer daily shipments by UPS, FedEx Ground, and US Postal. Larger shipments are scheduled with LTL freight carriers. Priority shipping services (example: UPS Next Day Air or UPS 2nd Day or UPS 3-Day Select) are available for in-stock items. Please contact us to verify availability of products and that the delivery service is available in your area. We make every effort to ship in-stock items the same or next business day. Transit days begin the day after your package is picked up and do not include weekends or holidays. Allow up to 5 business days for all USPS Priority Mail services.

Damaged Shipments
Before you sign for any package, carefully inspect the package and its contents for damage. In the event of a problem, please note the damage with the carrier. Please call or write us immediately with the details of the damage. Please be sure to save the box and packing material. We will work quickly to resolve the problem.

Incorrect Shipments - If there has been an error in your shipment, please contact us at 888-878-5480 and we will pay for shipping charges on returned items due to our error.

Sales Tax - J. Harlen Co is located in North Carolina. We collect applicable state and county sales taxes within North Carolina and South Carolina. Taxes calculated in the web store checkout may be adjusted on your invoice to account for differences in local tax rates.

Errors in Printing
- We apologize for any errors in printing. Any errors in printing are subject to correction. Changes by the manufacturer are beyond our control. Prices are subject to change at any time. Thank you for understanding.